Warranty Conditions
Technical Service Under Warranty
Stillans secures product quality after sales as well. The machines you purchased are under Stillans warranty against production and material defects during the warranty period. In case of technical malfunctions under warranty, our expert technical service team ensures that the process proceeds smoothly by offering fast and effective solutions.
Services Included in Warranty
- Free detection and repair of production or material-based malfunctions
- Original spare part replacement when necessary
- Safe intervention performed by authorized service
- Technical controls to protect product performance
Fast Intervention & On-Site Service
Malfunctions reported within the warranty period are responded to as soon as possible. In appropriate cases, production losses are prevented with on-site service.
Technical Support & Consultancy
Our support team is always with you for technical problems not caused by the user during the warranty period. Consultancy is provided on correct usage, maintenance and service processes.
Safe and Sustainable Use
Our warranty service services aim for your machines to work long-lasting, efficiently and safely.
Important Note
Situations outside the scope of warranty (user errors, unauthorized interventions, lack of periodic maintenance, etc.) are evaluated separately.